made through our own reservation services
1. The hotels-europe.com
reservation conditions are also applicable for our linked websites
as, hotels-belgium.com, hotels-austria.com, hotels-holland.com,
lodging-germany.com, lodging-france.com, etc.
2. All the hotels-europe.com
websites are managed by ARAKEA bvba, a travel agency who is licenced in
3. Reservations made in
hotels-europe.com through our own pages need never to be prepaid. Credit
cards are requested to make sure the guest will show up after making
reservations. Credit card details are forwarded to the reserved hotels who
will never charge the credit card before arrival, unless otherwise stated
in the confirmation Email.
4. Normal hotels-europe.com
cancellation conditions are 1 night charge if the reservation is cancelled
less than 48 hours before arrival. If an individual hotel has other
cancellation conditions, they will appear on the hotels web page or will
be informed before sending the credit card information to secure the
After making a cancellation in the clients control panel, a written
confirmation (Email from hotels-europe) must be received to confirm your
cancellation, otherwise the cancellation is not valid. If such an Email
cancellation confirmation has not been received within 24 hours after
cancelling (except during weekends and holidays), please send immediatly a
cancellation message through normal mail to firstname.lastname@example.org
or give us a call during the Belgian office hours at 32 15 44.62.61
If a cancellation is made directly to the hotel, only a wriiten
confirmation from the hotel (Email or fax) or a cancellation confirmation
number will prove the cancellation.
reservation forms do carry the logo hotels-europe.com in the left
upper corner of the reservation form (see below how it looks like).
6. Our web pages are wriiten
with extreme care. We provide you with the information of the individual
hotels who have a high degree of accuracy at the time of publishing. If we encounter changes
of roomrates or modifications of services, room furniture, etc,
hotels-europe.com will immediatly update the information.
We would appreciate feedback from our users if they are experiencing
problems or if the described services are not present or are otherwise
Hotels-europe.com can not be held responsible for rate errors and the
publication of rates on our pages are solely informative. The hotel rates
are the sole property of the individual hotels and always overrule rates
shown on our pages.
7. If individual hotels are
not honouring reservations made in our system , hotels-europe will trace
all communication with the hotel (through our log files) and will decide whether the hotel remains in the system or will be excluded for future
8. Hotels-europe.com can never
be held responsible for problems in the hotel, unpaid bills, unexpected
rate rises, etc.
9. Hotels-europe.com will only use the clients details for present and
future reservations. Even when the reservation is finished the clients
details will remain in our database to facilitate new reservations and to
avoid reentering all the clients details over and over again.
10. Although hotels-europe.com works with the highest degree of
accuracy, hotels are sometimes overbooked (in average 1 on 7500
reservations,which is far less of the industry standard).
Hotels-europe.com cannot be held responsible if an individual hotel is
overbooked or has failed to take note of the correct reservation details.
Accordingly no claims will accepted to cover higher costs, overbooked
hotels, room changes, hotel changes.
As the reservation confirmation always contains the fax and phone details
of the reserved hotel, a client has always the right to call the
individual hotel in order to track his reservation and/or to check the
11. In case of a dispute Hotels-europe.com, Arakea bvba will only
accept the Court of Mechelen, Belgium to mediate.
made through other systems integrated in hotels-europe.com
1. In order to offer more
accommodation reservation possibilities, hotels-europe.com works together
with a number of selected partners who operate their own independant hotel reservation
2. These partners do have other
reservation and/or sales conditions than those from hotels-europe.com.
They can be read in the website pages, availability and/or confirmations.
3. The different providers and
hotels are solely responsible for content and reservations.
4. Always read the
reservation and sales conditions carefully.
reservation form does not carry the specific hotels-europe.com
reservation system logo (see below), you are in a partner website
The client who reserves a room through
hotels-europe.com or through one of his partners, accepts the
hotels-europe.com reservation conditions and confirms that he/she has read
all of the content.
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